Terms of Service

1. Agreement

These Terms of Service ("Terms") govern your use of withparachute.org and the Parachute incident-response automation platform (collectively, the "Service") operated by Parachute Security Pty Ltd ("the Company," "we," "us," or "our") (Level 12, 88 Phillip Street, Sydney NSW 2000, Australia). By creating a workspace, accessing the Service, or clicking any "Accept" or "Sign up" button, you agree to be bound by these Terms. If you are accessing the Service on behalf of a company or other legal entity, you represent that you have authority to bind that entity.

Nothing in these Terms limits any statutory rights you hold under the consumer protection laws of your country of residence, including the Australian Consumer Law where applicable.

2. Description of Service

Parachute is a SaaS platform that automates incident-response runbooks when alerts fire from connected monitoring and alerting tools. The Service receives alert payloads from your connected tools, matches them to runbooks your team has configured, executes automated containment and evidence-collection actions using credentials you provide, and delivers AI-generated incident timelines and post-mortem summaries to your workspace and configured notification channels.

Parachute performs automated actions, including host isolation and log collection, on your infrastructure using permissions you explicitly grant through connected cloud provider credentials. You retain full ownership of and responsibility for the infrastructure on which those actions are executed. The Service acts only within the scope of the permissions you configure.

3. Acceptable Use

You agree to use the Service only for lawful purposes and in accordance with these Terms. In particular:

• You must be of legal age in your jurisdiction or have parental consent to use the Service.
• You agree not to use the Service to interfere with, disrupt, or gain unauthorised access to any computer system or network.
• You may not use the Service to execute automated actions on infrastructure you do not own or do not have explicit permission to administer.
• You may not scrape, reverse-engineer, decompile, or copy the Service except to the extent permitted by mandatory applicable law.
• You may not use the Service to transmit malicious code, conduct phishing attacks, or engage in any activity that would constitute a criminal offence under the laws of Australia or your country of residence.

4. Intellectual Property

The Service, including its software, user interface, documentation, and all underlying technology, is owned by the Company or its licensors and is protected by Australian and international intellectual-property laws. We grant you a limited, non-exclusive, non-transferable, revocable licence to use the Service during your subscription for its intended purpose of automated incident response within your organisation.

You retain ownership of all data you submit to the Service, including runbook configurations, alert data, and incident evidence artefacts. By submitting data to the Service, you grant the Company a limited licence to use, store, and process that data solely to provide and maintain the Service as described in our Privacy Policy.

5. No Warranty for Automated Actions

The Service is provided on an "as is" and "as available" basis. We disclaim all representations and warranties, whether express, implied, or statutory, to the maximum extent permitted by applicable law, including any warranty of merchantability, fitness for a particular purpose, or non-infringement.

Automated incident-response actions, including host isolation, log collection, and network containment, are executed on your infrastructure using credentials you supply and within the scope of permissions you configure. You acknowledge that you are responsible for the design and scope of your runbooks and the permissions granted to the platform. The Company does not warrant that automated containment actions will prevent all harm, data loss, or service disruption resulting from a security incident, and you retain responsibility for the security and integrity of your own systems. Mandatory consumer guarantees applicable in your country of residence are not affected by this clause.

6. Limitation of Liability

To the maximum extent permitted by applicable law, and subject to any mandatory consumer guarantees in your country of residence, the Company's total aggregate liability to you for any claims arising from or related to the Service will not exceed the total fees paid by you in the three months immediately preceding the event giving rise to the claim, or AUD 150, whichever is greater. This limitation applies regardless of the form of action and whether in contract, tort, or otherwise.

To the maximum extent permitted by applicable law, neither party will be liable for indirect, incidental, special, consequential, or exemplary damages, including loss of revenue, loss of profits, loss of business opportunity, or data loss, even if advised of the possibility of such damages.

7. Indemnification

You agree to indemnify, defend, and hold harmless the Company and its officers, directors, employees, and contractors from any claims, damages, liabilities, costs, and expenses (including reasonable legal fees) arising from: (a) your use of the Service; (b) your breach of these Terms; (c) your violation of any third-party right, including intellectual-property or privacy rights; or (d) the execution of automated runbook actions on infrastructure under your control.

8. Subscriptions, Billing, and Termination

Access to paid features requires a current subscription. Subscription fees are billed in advance on a monthly or annual cycle. You may cancel your subscription at any time; cancellation takes effect at the end of the current billing period and no partial-period refunds are provided, except as required by applicable consumer law.

The Company may suspend or terminate your access if you breach these Terms, if payment is not received after reasonable notice, or if required to do so by applicable law. On termination, your evidence data will be deleted within 30 days in accordance with our data retention policy. Sections 4, 5, 6, 7, and 9 survive termination.

9. Governing Law and Jurisdiction

These Terms are governed by the laws of New South Wales, Australia, and the applicable federal laws of Australia, without regard to conflict-of-laws principles.

Any dispute arising out of or in connection with these Terms or the Service that cannot be resolved informally is subject to the non-exclusive jurisdiction of the courts of New South Wales, Australia, without prejudice to any mandatory consumer-protection rights you hold in your country of residence.

10. Changes and Contact

We may update these Terms from time to time. Material changes will be notified to you by email or by a prominent notice in the platform, and will be posted with a new "Last updated" date. Continued use of the Service after the effective date of an update constitutes acceptance of the revised Terms.